OUR POLICIES
At MUSE, we want every customer to have a clear understanding of our policies before placing an order. By completing a purchase through our website, you acknowledge that you have reviewed and agreed to the policies outlined below. Please review all product details, sizing information, shipping information, and order details carefully before completing checkout.
ALL SALES ARE FINAL
Due to the nature of our products, all MUSE sales are final. We do not offer refunds, returns, or exchanges.
Once an order has been placed and confirmed, it cannot be returned for a refund or exchanged for another item, color, or size. This includes purchases made using promotional codes, discounts, or during special releases.
We strongly encourage customers to carefully review all product descriptions, photographs, sizing information, and fit details before purchasing.
SIZING
Customers are responsible for selecting the correct size at checkout. Because all sales are final, MUSE cannot provide an exchange if an incorrect size is ordered or an item does not fit as expected.
Please review the product description and available sizing information before purchasing. If specific fit information is provided for an item, we recommend reviewing those details carefully before selecting your size.
ORDER CHANGES & CANCELLATIONS
Please carefully review your order before submitting payment, including your selected items, sizes, quantities, contact information, and shipping address.
Once an order has been placed, changes and cancellations are not guaranteed. Orders may begin processing shortly after they are received, which can limit our ability to make adjustments.
If you notice an issue with your order, please contact MUSE as soon as possible at musebrndcs@gmail.com. We will make reasonable efforts to assist when possible, but we cannot guarantee that an order can be changed or canceled once processing has begun.
PROCESSING
Please allow approximately 1–3 business days for your order to be processed before shipment.
Processing time and shipping time are separate. Selecting an expedited shipping option does not shorten our processing period. For example, Priority 1–2 Day Shipping refers to the estimated carrier transit time after your order has completed processing and has been accepted by the shipping carrier.
Business days generally exclude weekends and holidays.
SHIPPING
MUSE offers Standard Shipping and Priority 1–2 Day Shipping where available.
Once your order has been processed and transferred to the shipping carrier, you will receive tracking information using the email address or phone number provided during checkout.
Carrier transit times are estimates and may be affected by circumstances outside of MUSE's control, including carrier delays, weather conditions, holidays, or other transportation disruptions.
SHIPPING ADDRESSES
Customers are responsible for entering a complete and accurate shipping address when placing an order.
Please double-check apartment or unit numbers, street numbers, ZIP codes, and all other delivery information before submitting your purchase.
If you discover an error after placing your order, contact musebrndcs@gmail.com immediately. We will attempt to assist if the order has not yet shipped; however, address changes cannot be guaranteed.
Once an order has been shipped, MUSE may be unable to modify or redirect the delivery address.
LOST, STOLEN & DELIVERED PACKAGES
Please use a safe and secure delivery address when placing your order.
MUSE is not responsible for packages that are lost or stolen after the shipping carrier has marked the package as delivered to the address provided during checkout.
If tracking shows that your package was delivered but you cannot locate it, we recommend checking the surrounding delivery area, contacting members of your household or property management when applicable, and contacting the shipping carrier directly for additional delivery information.
DAMAGED OR INCORRECT ORDERS
While all sales are final, we absolutely want to know if you receive an item that is damaged upon arrival or different from what you ordered.
Please contact musebrndcs@gmail.com as soon as possible after receiving your package and include:
- Your full name and order number
- A description of the issue
- Clear photographs of the item received
- Clear photographs of the packaging when relevant
Our team will review the information provided and determine the appropriate resolution.
Items that have been worn, washed, altered, damaged after delivery, or otherwise changed from their original condition may not qualify for assistance.
RESTOCKS
Certain sold-out MUSE pieces may be restocked depending on availability and demand; however, restocks are not guaranteed.
We recommend purchasing available pieces when you see them and following MUSE for announcements regarding future releases and restocks.
CONTACT MUSE
For questions regarding an existing order, please contact:
When contacting customer service about an order, please include your full name and order number so your request can be located and addressed as quickly as possible.
POLICY AGREEMENT
By completing a purchase through MUSE, you acknowledge that you have reviewed the product information associated with your purchase and agree to our ordering, processing, shipping, and final-sale policies.