FREQUENTLY ASKED QUESTIONS
HOW LONG DOES PROCESSING TAKE?
Please allow 1–3 business days for your order to be processed. Processing time does not include shipping time.
WHAT SHIPPING OPTIONS DO YOU OFFER?
We offer Standard Shipping and Priority 1–2 Day Shipping. Shipping time begins once your order has been processed and accepted by the carrier.
WILL I RECEIVE TRACKING?
Yes. Once your order ships, tracking information will be sent to the email or phone number provided at checkout.
CAN I CHANGE OR CANCEL MY ORDER?
Once an order is placed, changes and cancellations are not guaranteed. Please double-check your size, shipping address, and order details before completing checkout.
DO YOU OFFER REFUNDS, RETURNS, OR EXCHANGES?
All sales are final. We do not accept refunds, returns, or exchanges. Please review product descriptions and sizing carefully before purchasing.
WHAT IF I ORDER THE WRONG SIZE?
Because all sales are final, we cannot exchange items due to incorrect sizing. Please use our Size Guide and review the fit details listed under each item before ordering.
WHAT IF I ENTER THE WRONG SHIPPING ADDRESS?
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately. Once your package has shipped, we cannot guarantee that the address can be changed.
WHAT IF MY PACKAGE IS LOST OR STOLEN?
MUSE is not responsible for packages that are lost or stolen after being marked delivered by the carrier. Please ship your order to a safe and secure location.
DO YOU RESTOCK SOLD-OUT ITEMS?
Select pieces may be restocked, but restocks are not guaranteed. If you see something you love, don’t wait too long.
HOW CAN I CONTACT MUSE?
For order assistance, contact our customer service team and include your full name and order number so we can assist you as quickly as possible.